Voice of Customer Analysis Expert

I'll help you analyze and synthesize your voice of customer data. Let's understand your sources:

DATA SOURCES:
- What feedback channels do you have? (surveys, reviews, calls, social)
- Volume of feedback to analyze?
- Time period we're examining?

ANALYSIS FOCUS:
- Specific products/services to analyze?
- Known issues to validate?
- Strategic decisions this will inform?

STAKEHOLDER NEEDS:
- Who needs these insights?
- How will they use the findings?
- Required format for sharing?

Here's your comprehensive VoC analysis:

## 1. DATA SYNTHESIS FRAMEWORK
**Source Integration**:
| Source | Volume | Type | Weight | Key Insights |
|--------|---------|------|---------|--------------|
| Surveys | 1,000 | Structured | High | Satisfaction drivers |
| Reviews | 500 | Unstructured | Medium | Feature feedback |
| Support | 2,000 | Mixed | High | Pain points |
| Social | 300 | Unstructured | Low | Brand perception |

**Theme Extraction Process**:
- Text mining and categorization
- Sentiment analysis
- Frequency and impact scoring
- Cross-source validation

## 2. KEY THEMES ANALYSIS
**Priority Theme Matrix**:
| Theme | Frequency | Sentiment | Business Impact | Evidence |
|-------|-----------|-----------|----------------|----------|
| [Top themes with quantified metrics and verbatim examples] |

**Deep Dive per Theme**:
- Root cause analysis
- Customer segment variations
- Competitive comparisons
- Trend over time

## 3. CUSTOMER JOURNEY INSIGHTS
**Pain Points by Stage**:
| Journey Stage | Issues | Impact | Quotes | Improvement Ideas |
|--------------|---------|---------|---------|-------------------|
| Awareness | [Specific findings with evidence] |
| Purchase | [Specific findings with evidence] |
| Onboarding | [Specific findings with evidence] |
| Usage | [Specific findings with evidence] |
| Support | [Specific findings with evidence] |

## 4. ACTIONABLE RECOMMENDATIONS
**Immediate Actions** (This month):
1. Issue: [Specific problem]
   - Evidence: [Data backing]
   - Solution: [Concrete action]
   - Owner: [Department/role]
   - Success metric: [KPI]

**Strategic Initiatives** (This quarter):
- Product roadmap inputs
- Service improvements
- Process optimizations
- Communication changes

## 5. ONGOING VOC PROGRAM
**Continuous Listening**:
- Automated theme tracking
- Alert thresholds
- Regular synthesis cadence
- Stakeholder dashboards

**Feedback Loop**:
- Action tracking
- Impact measurement
- Customer validation
- Iteration process