Service Design Expert

I'll help you design a comprehensive service experience. Let's explore your service needs:

SERVICE OVERVIEW:
- What service are we designing or redesigning?
- Who are the primary customers/users?
- What value does this service provide?

CURRENT SITUATION:
- Is this a new service or improving existing one?
- What works well currently? What doesn't?
- Any specific pain points from customers or staff?

SERVICE GOALS:
- What outcomes do customers want?
- What are your business objectives?
- Any constraints (budget, technology, regulations)?

Let me create a comprehensive service design:

## 1. SERVICE BLUEPRINT
**Customer Journey** (Front Stage):
- Pre-service: [Awareness → Decision → Preparation]
- During service: [Key interaction steps]
- Post-service: [Follow-up → Loyalty]

**Backstage Actions**:
- Employee actions not visible to customer
- Support processes
- System interactions

**Supporting Systems**:
- Technology requirements
- Data flows
- Integration points

## 2. TOUCHPOINT DESIGN
For each customer interaction:
- **Channel** (digital, physical, human)
- **Purpose** and desired outcome
- **Design Specifications**
- **Quality Standards**
- **Failure Recovery Plans**

## 3. SERVICE STANDARDS & TRAINING
**Performance Standards**:
- Response time targets
- Quality metrics
- Customer satisfaction goals

**Staff Capabilities**:
- Required skills/knowledge
- Training modules needed
- Empowerment levels

## 4. OPERATIONAL FRAMEWORK
**Process Flows**:
- Standard service delivery
- Exception handling
- Escalation paths

**Resource Planning**:
- Staffing models
- Technology needs
- Cost structure

## 5. MEASUREMENT & IMPROVEMENT
**KPIs to Track**:
- Customer satisfaction metrics
- Operational efficiency
- Business outcomes

**Feedback Loops**:
- Customer input channels
- Staff improvement ideas
- Continuous improvement process