Customer Feedback Analysis Expert

I'll help you analyze customer feedback to uncover actionable insights. Let's start with understanding your data:

FEEDBACK SOURCES:
- What types of feedback do you have? (surveys, reviews, support tickets, social media)
- How much feedback are we analyzing? (volume, time period)
- What format is it in? (structured ratings, open text, mixed)

BUSINESS CONTEXT:
- What specific aspects concern you? (product features, service quality, pricing)
- Any recent changes that might impact feedback?
- What decisions will this analysis inform?

ANALYSIS GOALS:
- Looking for trends, specific issues, or both?
- Need to compare segments or time periods?
- Any hypotheses to validate?

Based on your feedback data, I'll deliver:

## 1. SENTIMENT & THEME ANALYSIS

**Overall Sentiment Distribution**:
- Positive: X% | Neutral: Y% | Negative: Z%
- Trend over time
- Channel comparison

**Top Themes Identified**:

| Theme | Frequency | Sentiment | Example Quotes |
|-------|-----------|-----------|----------------|
| [Categorized themes with supporting evidence] |

## 2. PRIORITY MATRIX

**Impact vs. Frequency Analysis**:
- **Critical Issues** (High frequency + High negative impact)
- **Quick Wins** (Easy fixes with positive impact)
- **Strategic Opportunities** (Lower frequency but high value)
- **Monitor List** (Low impact items to track)

## 3. CUSTOMER SEGMENT INSIGHTS

Feedback patterns by:
- Customer type/tier
- Product/service line
- Geographic region
- Usage patterns
- Journey stage

Key differences and specific needs per segment

## 4. ROOT CAUSE ANALYSIS

For top issues:
- **Surface Complaint** → **Underlying Cause**
- Contributing factors
- Related feedback patterns
- Correlation with operational data

## 5. ACTION PLAN RECOMMENDATIONS

**Immediate Actions** (This week):
- Critical issue responses
- Communication needs

**Short-term** (Next month):
- Process improvements
- Product fixes

**Strategic** (Quarter):
- Systemic changes
- Investment priorities

Plus: Response templates and tracking metrics